In part 1 of my blog I described how keeping the labour model as simple and transparent as possible increases the chances of user buy-in whilst still generating an accurate labour forecast. Today I want to talk about how critical the flexibility of your workforce is to the successful implementation of a WFM system…

It’s at risk of showing my age that I tell you I’ve been selling and implementing workforce management (WFM) software solutions across multiple industry sectors for nearly 18 years. During that time I have seen:

It’s 8am, and you’re about to dial into your first conference call. You have back to back meetings all day, with some double, even triple bookings. There are 50 new emails in your inbox, and you’ve got 5 voicemail messages. A colleague asks you how you’re doing, and you reply with “I haven’t even got time to stop for lunch today!” to which your colleague looks suitably impressed and walks off, under no doubt that you are very busy and therefore clearly adding lots of value to the business.

We thought 2013 was busy with the introduction of Real Time Information (RTI). Looking back it now seems a doddle, but ever a hope that the wrinkles will disappear along with ‘disputed charge’, ‘duplicates’, and ‘misbalance’!

Welcome to the future! I am back with a new blog, this time I look at 6 technology predictions over the next 5 years that will impact the world of HR & Payroll. Who knows where we’ll be in 2020?

Before the advent of the internet, applying for jobs was a fairly straightforward process. Candidates would keep paper copies of their resume on hand, and when they found open positions, they would send a resume in the post or drop it off in person and hope for a call back about a job interview.

HR professionals deal with a lot of challenges on a daily basis, but at the root of it, the primary goal is to maintain a high level employee retention and productivity.

Many of us work long hours, often 40 hours per week is just a minimum. Shouldn’t we know how to make the most of those hours? How can we maximise all that we accomplish?

Paying the living wage isn’t optional for survival, but neither should it be a problem.

The thought here is simple: employees want to be acknowledged for their achievements. If an employee feels appreciated, they are more productive and engaged.

Is it just me, or are we all waking up wishing there were a few more minutes in the day to get through our ‘To-Do’ lists? The goal, of course, is to complete as many of them as possible without feeling completely stressed out. Since time’s one thing we can’t get more of, we’ve got to use our minutes as efficiently as possible.